Questions before you ask for civic guidance

Namma Guide is an independent Bengaluru civic advisory platform. We help citizens understand BBMP, Khata, BESCOM, property documentation, and online government service workflows through educational guidance and assisted support.

No. We are not a government office, official service centre, broker, legal firm, or authorised partner of BBMP, BESCOM, BWSSB, UIDAI, Passport Seva, Seva Sindhu, DigiLocker, or any government authority.

No. Approvals, rejections, fees, timelines, inspections, portal status, and document acceptance are controlled only by the relevant authority. We help you prepare and understand the process, but we cannot guarantee outcomes.

No. We provide practical civic education, checklist preparation, portal-awareness support, and communication structuring. For legal opinions, property title disputes, tax advice, litigation, or representation, consult a qualified professional.

We can help you understand required documents, organise a checklist, read portal status, prepare follow-up points, understand common mistakes, and frame the next step for services like eKhata, BESCOM name transfer, property tax, Aadhaar/PAN corrections, Seva Sindhu, and civic complaints.

Our default support is educational and advisory. We help you understand steps, prepare checklists, and frame communication. Any assisted support is limited by official rules, user authorisation, and the scope agreed for that request.

No. Do not send original documents. If review is needed, share only copies or screenshots necessary for the issue. Avoid sending passwords, OTPs, full payment card details, or unnecessary identity information.

We collect only information you voluntarily share for support and use it for limited purposes such as responding, preparing guidance, maintaining service records, handling payments, preventing misuse, and legal compliance. Please read our Privacy Policy for DPDP rights, consent withdrawal, deletion, grievance, and breach-related information.

Yes, subject to applicable law and operational limits. You can request correction, updating, deletion, consent withdrawal, grievance handling, or nomination by contacting us through the Contact page or WhatsApp link with enough details to identify your request.

Commonly useful documents include sale deed, encumbrance certificate, latest tax paid receipt, previous khata, PID details, and owner ID proof. Requirements vary by property and authority, so always verify current rules on official portals.

The process usually involves identifying the correct consumer record, preparing ownership proof, submitting the request through the applicable channel, paying any official fee only through authorised methods, and tracking the acknowledgement.

No. Any amount paid to Namma Guide is a service charge for our time and support. It is not a government fee, legal fee, brokerage fee, bribe, facilitation payment, or approval fee. Official fees must be paid only through authorised government channels.

Refunds depend on whether work has started and what has been delivered. Duplicate or failed payments are reviewed after payment proof. Please read the Refund & Cancellation Policy for details.

Government rules, fees, forms, document requirements, portal screens, and procedures can change without notice. Our guides are meant to simplify preparation, but official portals and departments remain the final source of truth.

Share the service type, area, current status, acknowledgement number if available, what is stuck, and what documents you already have. Do not send unnecessary sensitive information in the first message.